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I can't access my server, what do I do?
If you're experiencing issues with your server, we recommend trying all the steps listed below in order to help identify and resolve the problem.
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Please follow each step carefully to maximize your chances of quickly getting your server back up and running.
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1. Check the Server Status Page:
You can check the Libya Cloud Server Status page here. Any issues with Libya Cloud data centers will be posted here, so if you're having issues accessing your server it is best to first check this page to see if there are any ongoing issues. If there aren't any larger issues please follow the steps below.
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2. Try restarting your server:
It is always recommended to try restarting your server when your having issues accessing it.
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3. Try connecting to your server via VNC:
If you have a VPS or VDS with Contabo you can try connecting to your server via VNC. If your server is reachable via VNC but unreachable via other methods it is likely due to a misconfiguration of the firewall or that the port was changed.